Management Analyst 4
Employment Security Department · Multiple Locations Statewide, WA · Washington
- Role
- Performance analyst
- First seen
- Aug 28, 2026
- Closes
- Not listed
- Salary
- Permanent - $71,136.00 - $95,676.00 Annually
Apply on the Washington portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Management Analyst 4 serves the Leave and Care Operations Team within the Employment Security Department, analyzing operational data and contact center performance to provide strategic recommendations to leadership. The position involves workforce scheduling, statistical research, reporting, and process improvement to optimize staffing resources and customer service delivery. This is a full-time telework position statewide in Washington.
Key qualifications
- Eight years of equivalent education/experience including research and policy analysis, OR Associate's degree plus six years experience, OR Bachelor's degree plus four years experience
- Analytical skills to evaluate complex business needs
- Strategic planning and organizational expertise
- Collaboration and communication skills to present findings persuasively
- Contact center operations and telephony scheduling knowledge
- Must pass Unemployment Insurance and Paid Family Medical Leave claim and fraud check
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Washington’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.