IT Operations Manager
Virginia Tech · Blacksburg, VA · Virginia
- Role
- Software engineer
- First seen
- Sep 29, 2026
- Closes
- Not listed
- Salary
- $60,000 - 68,000
Apply on the Virginia portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Manager of IT Operations leads day-to-day IT support for Virginia Tech's College of Architecture, Arts, and Design, reporting to the College's IT Director. The role owns the support queue, serves as escalation point for the help desk team, provides technical support for computer labs, and supervises student wage staff. The Manager sets support priorities, directs issue resolution, and partners closely with the Lab Operations Manager and Director of IT on significant matters.
Key qualifications
- Relevant certifications/training and progressively advanced experience in technical support
- Experience providing technical support for Windows and macOS computers, including diagnosing complex problems
- Experience leading, training, or supervising others
- Experience using a ticketing or service management system
- Exceptional communication skills, strong customer service orientation, and patience with users of varied technical experience
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Virginia’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.