End User Support Specialist Richmond
State of Virginia · Virginia
- Role
- Software engineer
- First seen
- Jul 30, 2026
- Closes
- Not listed
- Salary
- $68,202 - $73,202
Apply on the Virginia portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The End User Support Specialist in the Department of Medical Assistance Services' Information Management Division provides comprehensive desktop and end-user technical support to agency staff. Responsibilities include employee onboarding and offboarding, user account management, troubleshooting hardware and software issues, supporting Microsoft 365 technologies, managing audio/visual equipment, and collaborating with IT teams. The position requires in-office presence in Richmond, Virginia and is classified as Information Technology Specialist I.
Key qualifications
- Experience performing user management within Active Directory
- Experience supporting Windows desktop operating systems and enterprise desktop support practices
- Experience with Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office applications
- Experience supporting Audio/Visual technologies
- Experience using help desk ticketing and request tracking systems
- Experience creating technical documentation
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Virginia’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.