Information Technology Architect 1 (Unified Communications Lead)
Attorney General, Office of the · Albany · New York
- Role
- Software engineer
- Posted
- Sep 21, 2026
- Closes
- Oct 19, 2026
- Salary
- $100,671 to $126,875 Annually
Apply on the New York portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Information Technology Architect 1 serves as the Unified Communications Lead for the New York Attorney General's Office, overseeing the Unified Collaboration as a Service (UCaaS) and Contact Center as a Service (CCaaS) team. The role involves developing, deploying, and maintaining modern communication platforms integrated with Microsoft 365, managing a team of UCaaS professionals, standardizing communication systems across the agency, and ensuring security and reliability of all communications infrastructure.
Key qualifications
- Six years of information technology experience, four of which must be in UCaaS platforms
- 3+ years' experience supporting UCaaS platforms (Zoom, RingCentral, 8x8, etc.)
- 2+ years' experience supporting CCaaS platforms (NICE, Genesys, RingCentral, etc.)
- 1+ years' experience with Office 365 tenant architecture, administration and support
- Understanding of network fundamentals (TCP/IP, QoS, SIP, etc.)
- Knowledge of cloud networking and security principles
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from New York’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.