IES Organizational Change Mgmt & Training Lead (Project Assistant) ref# 11302

Information Technology Services, Office of · Albany · New York

Role: Program manager
Posted: Sep 21, 2026
Closes: Oct 1, 2026
Salary: $111,708 to $137,590 Annually

Applications go through the state’s official system — CivicWorks only tracks the posting.

Summary

The New York State Integrated Eligibility System (IES) Program seeks an experienced Organizational Change Management and Training Lead to drive change readiness, training preparedness, and adoption for new system launches across state agencies and counties. Reporting to a senior IES manager within the Office of Information Technology Services, this hands-on role will execute implementation plans for training, communication, and change materials for various product launches supporting human services eligibility programs. The position emphasizes the people side of change management with a focus on state and district readiness, training execution, and program sustainability across New York State.

Key qualifications

Seven years of experience in Organizational Change Management and Training in federal, state, and county human services eligibility systems
Experience executing strategy training plans, building curricula, and communication planning for system launches
Proven ability to create and execute training plans for various products at county and state agency level in blended models
Strong facilitation and communication skills (verbal, written, and visual presentation)
Experience with NYS/NYC legacy systems including Welfare Management System (WMS), BICS, and NYC Payments
Five years of hands-on experience launching new technology products for federal and state human services programs (SNAP, HEAP, TANF, Child Welfare)

Summarized by CivicWorks from the state’s posting — check the official listing for full details.

Tracked by CivicWorks from New York’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.