Business Services Center Analyst 1 (NY HELPS) - VID 225389
General Services, Office of · Albany · New York
- Role
- Performance analyst
- Posted
- Sep 22, 2026
- Closes
- Oct 8, 2026
- Salary
- $56,183 to $88,970 Annually
Apply on the New York portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Business Services Center Analyst 1 supports the NY HELPS program within the Office of General Services, leading customer service teams and overseeing ticketing systems for the Business Services Center's HR and finance transaction processing operations. The role involves managing escalated customer inquiries, training staff, conducting communications with agencies and state employees, and defining business requirements to improve service metrics and processes. This is a full-time position in Albany, NY with opportunities for advancement within an agency committed to employee development.
Key qualifications
- Six years of professional experience supporting finance and HR staff in Accounts Receivable/Payable, Purchasing, Travel, Payroll, Personnel Administration, Benefits, and Time & Attendance
- Bachelor's degree (substitutes for four years of experience) or Master's degree (substitutes for five years)
- Current NY State employee with one year or more of qualifying permanent service at Grade 11 or above, or standing on appropriate eligible list (PCO, PATT)
- Customer service and team leadership experience
- Proficiency with ticketing systems and call center software
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from New York’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.