Help Desk Analyst

This position provides first-level application support and end-user technology assistance for Michigan Legislative Council employees. The primary focus of the position is supporting business applications, including Microsoft 365 and Microsoft Office products, commercial off-the-shelf software, and custom, in-house developed legislative and administrative systems. The position serves as an initial point of contact for user assistance, troubleshooting, service requests, issue documentation, and ticket triage. The analyst resolves routine application and technology issues, documents and escalates complex issues to appropriate Information Services staff, and works collaboratively with...