Senior Business Systems Consultant
State of Indiana · Indianapolis, IN, US, 46204 · Indiana
- Role
- Software engineer
- Posted
- Oct 5, 2026
- Closes
- Not listed
- Salary
- $70,122.00
Apply on the Indiana portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Senior Business Systems Consultant is a lead ServiceNow Business Process Analyst role within the Indiana Office of Technology responsible for analyzing, designing, and improving enterprise workflows and solutions across state agencies. The position involves gathering requirements, creating functional specifications, coordinating with developers and stakeholders, managing backlogs, conducting testing, and serving as a subject matter expert on ServiceNow capabilities and process optimization. The consultant ensures alignment with ITIL practices and statewide strategic objectives while supporting platform upgrades and cross-agency initiatives.
Key qualifications
- 5+ years of experience in business systems analysis or similar role
- Thorough knowledge of business systems, commercial applications, and software engineering process tools
- Advanced knowledge of project management theories and ability to apply system development methodologies
- Strong ability to translate business requirements into functional specifications and user stories
- Proficiency in ServiceNow platform capabilities and ITIL practices
- Excellent communication skills, both oral and written, with ability to lead and influence others
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Indiana’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.