Information Technology Specialist 4 - Performance Management Engineer

The Department of Management (DOM), Division of Information Technology (DoIT), is seeking a Performance Management Engineer to help elevate our IT performance management capabilities. In this role, you will transform complex ITSM data into meaningful insights through advanced reporting, automated dashboards, and integrated analytics. You will partner closely with IT teams and service providers to improve visibility, drive continuous improvement, and ensure consistent, high-quality service delivery across the organization. What You Will Do Build comprehensive service delivery performance reports covering incident trends, SLA compliance, backlog health, escalation behavior, and overall...