Quality Control Analyst - 65000016
Business and Financial Operations · TALLAHASSEE, FL, US, 32301 +13 more… · Florida
- Role
- Performance analyst
- Posted
- Oct 1, 2026
- Closes
- Not listed
- Salary
- Elder Affairs
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
This Quality Control Analyst position with the Department of Elder Affairs' Long-Term Care Ombudsman Program conducts routine access visits and investigates complaints about services in long-term care facilities. The ombudsman serves as a designated representative under state and federal law, documenting information, managing cases, and resolving resident complaints while protecting confidentiality. The role requires travel to facilities and is based in a DOEA district office.
Key qualifications
- Good organizational and communication skills (oral and written)
- Ability to conduct assessments, fact-finding interviews, and thorough investigations
- Knowledge of investigative techniques and ombudsman regulations
- Ability to maintain strict confidentiality and deal effectively with residents, staff, and families
- Valid Florida driver's license and ability to travel to facilities
- Proficiency in Microsoft Office Suite and ability to operate general office equipment
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.