OPS Quality Control Analyst - 65650197
Administrative and Office Support · WEST PALM BEACH, FL, US, 33401 +13 more… · Florida
- Role
- Performance analyst
- Posted
- Sep 2, 2026
- Closes
- Not listed
- Salary
- Elder Affairs
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
This temporary position with the Department of Elder Affairs' Long-Term Care Ombudsman Program conducts routine access visits and investigates complaints about services in long-term care facilities. The ombudsman answers phones, documents complaints in a web-based system, travels to facilities to interview residents and staff, and identifies systemic problems affecting residents. The role requires becoming a certified ombudsman and operating a private vehicle for travel within the assigned service area.
Key qualifications
- Good organizational and communication skills, both oral and written
- Ability to conduct assessments, fact-finding interviews, and thorough investigations
- Knowledge of ombudsman investigations, rules, and investigative techniques
- Ability to maintain strict confidentiality and deal effectively with people
- Proficiency in Microsoft Office Suite and Windows 2000
- Valid Florida driver's license and ability to travel to facilities
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.