OPS Quality Control Analyst - 65650161
Business and Financial Operations · JACKSONVILLE, FL, US, 32202 +25 more… · Florida
- Role
- Performance analyst
- Posted
- Jul 27, 2026
- Closes
- Not listed
- Salary
- Elder Affairs
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
This Operations Quality Control Analyst position with the Department of Elder Affairs Long-Term Care Ombudsman Program conducts routine access visits and investigates complaints about services in long-term care facilities. The ombudsman representative works under the District Ombudsman Manager, handling phone inquiries, documenting cases in web-based systems, and traveling to facilities to interview residents and staff while protecting confidentiality.
Key qualifications
- Ability to investigate, analyze and resolve complaints
- Ability to conduct assessments and fact-finding interviews
- Knowledge of basic investigative techniques and ombudsman regulations
- Ability to maintain strict confidentiality and communicate effectively orally and in writing
- Valid Florida driver's license and ability to travel to facilities
- Proficiency in Microsoft Office Suite and willingness to become certified Ombudsman
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.