OPS Quality Control Analyst - 65650161
Business and Financial Operations · JACKSONVILLE, FL, US, 32202 +25 more… · Florida
- Role
- Performance analyst
- Posted
- Sep 16, 2026
- Closes
- Not listed
- Salary
- Elder Affairs
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
This Operations Quality Control Analyst position with the Department of Elder Affairs' Long-Term Care Ombudsman Program conducts routine access visits and investigates complaints about services in long-term care facilities. The ombudsman serves as a designated representative under state and federal law, handling phone intake, documenting cases in web-based systems, traveling to facilities to investigate resident complaints, and identifying systemic problems affecting residents. The role involves interviews, document review, report writing, and volunteer coordination.
Key qualifications
- Good organizational and communication skills (oral and written)
- Ability to conduct assessments, fact-finding interviews, and thorough investigations
- Knowledge of basic investigative techniques and ombudsman rules and regulations
- Ability to maintain strict confidentiality and establish effective working relationships
- Proficiency in Microsoft Office Suite and Windows 2000
- Valid Florida driver's license and willingness to travel; must become certified ombudsman upon hire
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.