OPS Operations Analyst I Midnight Shift - 71900156
Other · TALLAHASSEE, FL, US, 32301 +13 more… · Florida
- Role
- Data scientist
- Posted
- Sep 28, 2026
- Closes
- Not listed
- Salary
- Department of Law Enforcement
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
This Operations Analyst I position serves the midnight shift at the Florida Department of Law Enforcement's Customer Support Center, functioning as a primary point of contact for criminal justice agencies managing high-volume inquiries through a centralized helpdesk. The role provides first-level technical support for hardware, software, network connectivity, and procedural questions related to criminal justice information systems, while documenting all service calls and resolutions in the IT Service Management solution.
Key qualifications
- Knowledge of IT helpdesk operations, service management/ticketing systems, incident tracking, and escalation procedures
- Skill in analyzing and resolving technical issues related to computer hardware, software, and network connectivity
- Ability to communicate complex technical information effectively to users with varying levels of technical expertise
- Ability to manage and prioritize high volume of tickets and inquiries in a fast-paced, time-sensitive environment
- Ability to work effectively under pressure while maintaining composure and making sound decisions in critical operational environments
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.