OPERATIONS & MGMT CONSULTANT I - SES - 60062759- ESS Customer Contact Center Jacksonville
Management · JACKSONVILLE, FL, US, 32207 +8 more… · Florida
- Role
- Program manager
- Posted
- Sep 24, 2026
- Closes
- Not listed
- Salary
- Children and Families
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
Operations & Management Consultant I for the Department of Children and Families Customer Contact Center in Jacksonville. This position reports directly to the Program Administrator and provides leadership and supervision to the contact center, including call volume forecasting, scheduling, leave management, data reporting, and performance management. The role requires expertise in the Economic Self-Sufficiency (ESS) program and involves hiring, disciplinary, and promotional authority over direct reports. This is an on-site, full-time position working 40 hours per week.
Key qualifications
- Current DCF employee (internal posting only)
- Four years of professional experience in DCF ESS Program including eligibility determination, investigation, interviewing or counseling
- Minimum one year of supervisory experience in DCF-ESS Program
- Knowledge of Federal and State laws and regulations related to government assistance programs
- Proficiency with computer systems supporting government assistance programs
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.