Deputy Chief of Contact Center - 72002548
Business and Financial Operations · TALLAHASSEE, FL, US, 32399 · Florida
- Role
- Program manager
- Posted
- Jul 29, 2026
- Closes
- Not listed
- Salary
- Management Services
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Deputy Chief of Contact Center leads the Division of Retirement's contact center operations, overseeing floor supervisors and staff while managing performance metrics, customer service standards, and operational strategies. The role is responsible for recruiting and training employees, analyzing work processes, implementing service improvements, and ensuring compliance with state policies. This on-site position in Tallahassee, FL reports to executive leadership and supports the administration of Florida's retirement system serving over 1.2 million members.
Key qualifications
- Bachelor's degree in a related field
- Five years of leadership experience in an inbound contact center, preferably government
- Knowledge of call management systems and quality measures
- Advanced oral, written, and interpersonal communication skills
- Ability to lead and mentor teams in a collaborative environment
- Advanced computer software proficiency and statistical knowledge
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.