Child Support Case Processing Quality Assurance Specialist - 73004815
Business and Financial Operations · TALLAHASSEE, FL, US, 32399 +13 more… · Florida
- Role
- Performance analyst
- Posted
- Sep 30, 2026
- Closes
- Not listed
- Salary
- Department of Revenue
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
This position with the Florida Department of Revenue's Child Support Program performs quality assurance reviews, provides guidance to team members, and conducts research to resolve case issues. The role supports the child support program's mission of helping children receive financial support while working collaboratively with internal teams. This is an internal agency advertisement for an Operations Analyst II based in Tallahassee.
Key qualifications
- Currently employed with the Florida Department of Revenue
- One year of experience coaching, mentoring, or instructing others
- One year of experience performing quality reviews to ensure accuracy and timeliness
- Two years of Child Support Program experience interacting with customers via chat or contact center phone system
- Two years of experience conducting research and analyzing information to make decisions
- Two years of experience in effective communication through multiple methods to diverse audiences
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.