Case Processing Manager II - 73005204
Management · NAPLES, FL, US, 34114 +15 more… · Florida
- Role
- Performance analyst
- Posted
- Sep 1, 2026
- Closes
- Not listed
- Salary
- Department of Revenue
Apply on the Florida portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Case Processing Manager II manages a team of approximately 21 staff members within the Florida Department of Revenue's Child Support Program in Naples. The role involves developing and implementing operational plans, providing leadership and coaching to team members, analyzing business requirements, and ensuring high productivity and customer service standards. This is an internal agency position requiring current employment with the Department of Revenue.
Key qualifications
- Currently employed with the Florida Department of Revenue
- 2 years of experience working in a Child Support Program
- 2 years of supervisory experience over operational positions
- 2 years of customer service experience
- 2 years of experience in leadership and direction to a work unit or team including performance review and conflict resolution
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Florida’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.