Telecom/Network Technician II
Jud/AOC-Court Services · Court of Chancery: (Murphy House, Dover, DE, 19901) Chancery Court Sussex County: (34 The Circle, Georgetown, DE, 19947) — Kent,Sussex · Delaware
- Role
- Software engineer
- First seen
- Nov 6, 2026
- Closes
- Nov 19, 2026
- Salary
- Yearly: $48,116.00/Min - $60,145.00/Mid
Apply on the Delaware portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Judicial Information Center seeks a full-time Intake Technician to serve as the first point of contact for the Delaware Judicial Branch's IT Service Desk. The role involves receiving, documenting, and triaging technical service requests from over 1,200 customers across 25 court locations, with initial troubleshooting and escalation responsibilities. The position is Monday–Friday with occasional travel and after-hours on-call rotation participation, and offers career advancement opportunities within the Service Desk team.
Key qualifications
- Experience receiving, documenting, and prioritizing IT-related service requests and incidents
- Experience performing first-level troubleshooting for hardware, software, and account access issues
- Experience using ticket management systems to document and track issue resolution
- Strong communication skills and ability to interact effectively with end-users and technical staff
- 1–2 years of IT Service Desk or Help Desk environment experience (preferred)
- IT certification such as CompTIA A+, ITIL Foundations, or equivalent (preferred)
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Delaware’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.