Service Desk Analyst
Dept of Veterans Services · PHOENIX · Arizona
- Role
- Software engineer
- First seen
- Aug 21, 2026
- Closes
- Aug 27, 2026
- Salary
- Up to $25.00/Hour (DOE)
Apply on the Arizona portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The Arizona Department of Veterans' Services is hiring a Service Desk Analyst to provide end-user IT support across the agency. The role involves installing and maintaining computers, printers, phones, and other equipment; troubleshooting software and hardware issues; and supporting the IT team with maintenance and work orders. This position may offer remote work within Arizona and reports to the Helpdesk Manager.
Key qualifications
- Knowledge of computer hardware, LAN/Internet connectivity, and Microsoft Windows/Office operating systems and applications
- Strong IT customer service skills with clear written and oral communication abilities
- Ability to troubleshoot and resolve computer systems problems and manage multiple simultaneous tasks
- Associate Degree plus two or more years of IT Helpdesk end-user support experience (preferred)
- Valid state-issued driver's license and ability to drive on State business
- Pertinent Microsoft, Cisco, or vendor-specific certifications considered a plus
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Arizona’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.