User Support Coordinator
Dept of Education · Little Rock, AR, US, 72201 · Arkansas
- Role
- Software engineer
- Posted
- Sep 21, 2026
- Closes
- Not listed
- Salary
- $60,416 - $98,574
Apply on the Arkansas portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The User Support Coordinator at the Arkansas Department of Education coordinates technical support services, manages helpdesk workflows, and serves as a point of contact for user support requests. The role involves scheduling support tasks, troubleshooting technical issues, documenting problems in ticketing systems, and escalating complex issues to higher-level support staff.
Key qualifications
- Associate's degree in information technology, computer science, or related field, or equivalent work experience
- Two years of experience in a technical support role, preferably in government or large organizational setting
- Strong organizational and time management skills
- Knowledge of operating systems, applications, and troubleshooting techniques
- Familiarity with helpdesk ticketing systems and tracking tools
- Excellent customer service skills and attention to detail
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Arkansas’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.