User Support Coordinator
AR Dept of Human Services · Little Rock, AR, US, 72203 · Arkansas
- Role
- Software engineer
- Posted
- Nov 3, 2026
- Closes
- Not listed
- Salary
- $60,416.10 - $98,574
Apply on the Arkansas portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The User Support Coordinator at the Arkansas Department of Human Services manages technical support operations by coordinating scheduling, prioritizing requests, and resolving user issues. The role serves as the primary contact for support requests, tracks issues in helpdesk systems, assists with staff training, and escalates complex problems to higher-level support. This position supports the Department's mission to serve vulnerable Arkansans by ensuring technical services run smoothly.
Key qualifications
- Associate's degree in IT, computer science, or related field (or equivalent work experience)
- Two years of experience in a technical support role, preferably in government or large organizational settings
- Strong organizational and time management skills
- Ability to communicate technical information to non-technical users
- Familiarity with helpdesk ticketing systems and troubleshooting techniques
- Excellent customer service skills and attention to detail
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Arkansas’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.