User Support Analyst
Dept of Public Safety · Lowell, AR, US, 72745 · Arkansas
- Role
- Software engineer
- Posted
- Sep 28, 2026
- Closes
- Not listed
- Salary
- $54,924 - $89,613
Apply on the Arkansas portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The User Support Analyst provides technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues within the Department of Public Safety. The role focuses on delivering excellent customer service, managing helpdesk tickets, and escalating complex issues while working under the direction of the User Support Supervisor.
Key qualifications
- Knowledge of Microsoft Windows OS, Office 365, and Active Directory
- Knowledge of basic networking principles including IP addresses, DNS, VPN, and Wi-Fi troubleshooting
- Skilled in diagnosing and resolving technical problems efficiently and accurately
- Skilled in providing excellent customer service to non-technical users
- One year of experience in a technical support role with hands-on troubleshooting and customer interaction
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Arkansas’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.