User Support Analyst
AR School for the Deaf & Blind · Little Rock, AR, US, 72201 · Arkansas
- Role
- Software engineer
- Posted
- Nov 6, 2026
- Closes
- Not listed
- Salary
- $54,924 - $89,613; Anticipated Starting Salary: $54,942.06
Apply on the Arkansas portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The User Support Analyst provides technical assistance to users by identifying, troubleshooting, and resolving software, hardware, and network issues. This role focuses on delivering excellent customer service at the Arkansas School for the Deaf & Blind, ensuring users can access and utilize technology efficiently. Analysts work under the direction of the User Support Supervisor/Expert and contribute to resolving more complex support issues.
Key qualifications
- Knowledge of Microsoft Windows OS, Office 365 suite, and Active Directory
- Knowledge of basic networking principles (IP addresses, DNS, VPN, Wi-Fi troubleshooting)
- Knowledge of helpdesk ticketing systems such as ServiceNow or Zendesk
- One year of experience in technical support role with hands-on troubleshooting and customer interaction
- Skilled in diagnosing and resolving technical problems efficiently and accurately
- High school diploma or equivalent; associate's degree in information technology preferred
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Arkansas’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.