User Support Analyst
AR Department of Health · Little Rock, AR, US, 72205 · Arkansas
- Role
- Software engineer
- Posted
- Aug 4, 2026
- Closes
- Not listed
- Salary
- $54,924 - $89,613
Apply on the Arkansas portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The User Support Analyst provides technical assistance to users at the Arkansas Department of Health by identifying, troubleshooting, and resolving software, hardware, and network issues. The role focuses on delivering excellent customer service, ensuring users can access and utilize technology efficiently, while working under the direction of the User Support Supervisor. Analysts respond to user inquiries, document issues in helpdesk software, provide training on basic software and hardware usage, and collaborate with IT staff to resolve recurring problems.
Key qualifications
- Knowledge of Microsoft Windows OS, Office 365 suite, and Active Directory
- Knowledge of basic networking principles (IP addresses, DNS, VPN, Wi-Fi troubleshooting)
- One year of experience in a technical support role with hands-on troubleshooting and customer interaction
- Skilled in diagnosing and resolving technical problems efficiently and accurately
- Skilled in providing excellent customer service and technical support to non-technical users
- Experience working with SQL preferred
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Arkansas’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.