User Support Analyst
AR Dept of Human Services · Little Rock, AR, US, 72203 · Arkansas
- Role
- Software engineer
- Posted
- Sep 23, 2026
- Closes
- Not listed
- Salary
- $54,924 - $89,613
Apply on the Arkansas portal
Applications go through the state’s official system — CivicWorks only tracks the posting.
Summary
The User Support Analyst provides technical assistance to Arkansas Department of Human Services users by identifying, troubleshooting, and resolving software, hardware, and network issues. The role focuses on delivering excellent customer service, managing helpdesk tickets, and escalating complex issues while staying current with technology and best practices. This position works under a User Support Supervisor/Expert and contributes to resolving technical problems across state government operations.
Key qualifications
- Knowledge of Microsoft Windows OS, Office 365, and Active Directory
- Knowledge of basic networking principles (IP addresses, DNS, VPN, Wi-Fi troubleshooting)
- One year of experience in technical support with hands-on troubleshooting and customer interaction
- Skilled in diagnosing and resolving technical problems efficiently
- Skilled in providing excellent customer service to non-technical users
- High school diploma or equivalent; associate's degree in IT or related field preferred
Summarized by CivicWorks from the state’s posting — check the official listing for full details.
Tracked by CivicWorks from Arkansas’s public career portal. Posting data refreshes daily; this page disappears when the posting closes.